Shipping & Delivery

At Sour Lemon, every piece of jewelry is made with imagination and crafted by hand. We ship worldwide and aim to make the delivery process as smooth as the experience of unboxing your magical item.

🌍 Shipping Regions & Couriers

We currently ship to most countries worldwide.
Orders are shipped from our studio in Hong Kong via SF Express Global or equivalent international couriers.

⏱ Processing Time

All items are made to order. We typically ship within 2–3 business days of purchase.

✈️ Estimated Delivery Times

• Asia-Pacific (Singapore, Japan, Malaysia, etc.): 5–8 business days

• USA / Canada / Europe: 7–10 business days

• Rest of the world: 7–10 business days
  Please note: Delivery times may vary due to customs clearance, weather delays, or local postal services.

🚚 Tracking

You will receive a tracking number once your order has been dispatched. If you haven’t received tracking within 5 days of purchase, feel free to contact us.

🔁 Return & Replacement Policy

Our creations are handmade, one-of-a-kind, and made with care — which means returns for non-defective items are not accepted.

But we always stand by the quality of our work.

💔 Damaged or Defective Orders

If your order arrives damaged or with a major defect, please email us within 7 days of receiving your item at:

📧xienan@sourlemontech.com

Please include:

• Your order number

• Clear photos of the issue

• A brief description

We’ll offer you a free replacement or full refund — and we’ll cover all return shipping costs.

✨ Custom & Personalized Orders

Many of our items are customized or limited editions. These are non-returnable unless defective.

If you have special requests or ideas, we’re always open to discuss — just reach out via Instagram or email!

💬 Contact & Support

If you have any concerns, reach out anytime.
We’re available via:

📧 Email: xienan@sourlemontech.com
📩 Instagram DM: @enigmarajewelry

We respond within 1–2 business days.

🧵 Thank You

Thank you for supporting handmade art and slow-made stories. We craft not just jewelry, but memories in miniature form.

— The Sour Lemon Team 🍋