Frequently asked questions
What is the return policy?
We accept returns within 7 days of delivery for unused items in original condition.
Custom or hand-painted pieces are not eligible for return.
To start a return, please email us at [your email] with your order number.
When will I get my order?
We typically ship within 2–4 business days after receiving your order.
Delivery time depends on your location:
- Asia: 5–8 business days
North America / Europe: 7–14 business days
Australia / Other: 7-14 business days
Where are your products manufactured?
All of our jewelry is handcrafted in our independent studio.
Each piece is made with love, using 925 silver, brass, and hand-poured resin.
How much does shipping cost?
Shipping fees vary depending on your region and order value:
Orders over $30 USD: Free standard shipping
Standard shipping: $5–12 USD depending on location
You'll see the exact rate at checkout.
Can I cancel or change my order?
Orders can be changed or canceled within 12 hours of purchase.
Once your order is processed, we’re unable to make changes.
Do you ship internationally?
Yes, we ship worldwide!
We use reliable carriers with tracking for all international orders.
Is your jewelry waterproof?
We recommend keeping your jewelry dry to preserve the hand-painted details and resin clarity.
Avoid contact with water, perfume, or alcohol-based products.